Each operating company shall establish written procedures to minimize the hazard of an emergency. The procedures shall provide instructions to operating and maintenance personnel. The procedures shall describe the following:
- a process for prompt and adequate handling of all calls that concern emergencies, whether they are from customers, the public, employees, or other sources, and for classifying emergencies that require response
- instructions for the prompt and effective response to a notice of each scenario, including those responsible
- instructions for the dissemination of information to emergency responders and the public for each scenario
- personnel responsible to respond to each of the scenarios listed in the emergency plans
- personnel responsible for updating the plan
- instructions for reporting and documenting the emergency