Human Performance Improvement (HPI) is the systematic process of determining desired performance, continually monitoring performance, discovering and analyzing performance gaps, designing and developing effective interventions, implementing these interventions, and continually evaluating the results of improvement interventions within performance monitoring to ensure that the improvement process takes place. The goal of excellence in human performance is to attain event-free performance at the nuclear facility. By proactively managing human performance and strengthening the facility’s defenses, the performance of individuals, processes, and the organization will be optimized, errors will be minimized, and events will be eliminated.
The underlying principles that form the basis for excellence in human performance were first clearly identified by INPO in human performance and later elaborated on in the INPO human performance reference Manual and the USDoe human performance improvement handbook. These underlying principles, when considered together, can be viewed as the foundation for the HPI model.