Why people do not follow procedures

The conditions that increase the risk of violations can differ from those that produce errors. Violations are often associated with time pressure, poor procedures, poor supervision, and shortages of equipment or spares. The table below shows some reasons people gave for not following procedures in one study.

 Source: Human Reliability Associates Ltd (from CAA CAP 716)

 

 Procedures are not followed because …  % agreeing
People prefer to rely on their own skills and expertise 76
People assume they know what is in the procedure  70
If they were followed to the letter, the job could not be done in time  62
People are not aware that a procedure exists for the job  they are doing  57
It is difcult to locate the right procedure  50
They do not describe the best way to carry out the work  48
They are too restrictive  48
It is difficult to find the information you need within  the procedure 48
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