Each operating company shall establish written procedures to minimize the hazard of an emergency. The procedures shall provide instructions to operating and maintenance personnel. The procedures shall describe the following:
- a process for prompt and adequate handling of all calls that concern emergencies, whether they are from customers, the public, employees, or other sources, and for classifying emergencies that require response
- instructions for the prompt and effective response to a notice of each scenario, including those responsible
- instructions for the dissemination of information to emergency responders and the public for each scenario
- personnel responsible to respond to each of the scenarios listed in the emergency plans
- personnel responsible for updating the plan
- instructions for reporting and documenting the emergency
Training Program
Each operating company shall have a program for informing, instructing, and training employees responsible for executing emergency procedures. The program shall acquaint employees with emergency procedures and teach them how to promptly and effectively handle emergencies. The program may be implemented by oral instruction, written instruction, and, in some instances, group instruction, followed by practice sessions. The program shall be established and maintained continuously with the provision for updating as necessitated by a revision of the written emergency procedures. Program records shall be maintained to establish what training each employee has received and the date of such training.
Liaison
(1) Each operating company shall establish and maintain liaison with utility, fire, police, public officials, and public communications media.
(2) Emergency procedures shall be prepared in coordination with the public officials.
(3) Each operating company shall have a means of communicating with public officials and public communications media during an emergency.
Educational Program
An educational program shall be established to enable customers and the general public to recognize and report a hydrogen emergency to the operating company officials and emergency response agencies. The educational program called for under this section should be tailored to the operation and environment and conducted in each significant language in the community served.
Operators of distribution systems should communicate their programs to consumers and the general public in their distribution area.
Operators of transmission systems should communicate their programs to residents along their pipeline right-of-way.
The programs of operators in the same area should be coordinated to properly direct reports of emergencies and to avoid inconsistencies.