This is one of my favorite principles of Human Factors. But be careful sharing this, as most organizations with an immature SMS do not like it when they realize the truth of this principle and its statements about the organization.
Organizations are perfectly tuned to get the results they are getting
People can never outperform the system that bounds and constrains them. All organizations are aligned internally to influence the choices people make and the outcomes they experience — good and bad. All work is done within the context of its management systems, technologies, and societal, corporate, and work-group cultures.
Organizations comprise multiple, complex interrelationships between people, machines, and various management systems, and managers go to great lengths to create systems for controlling the work. But we all know there is no such thing as a perfect human, system, process, or procedure. Once systems go into operation, they prove to be imperfect.
Risk-Based Thinking, Managing the Uncertainty of Human Error in Operations, Tony Muschara, 2018