Corrective action and change management programs secure the proportionate, prioritized close-out of actions arising from monitoring, investigations, audits, and safety management system reviews.
Taking from the “Five Themes for Excellence in Safety Management Systems (SMS),” we can look at a facility’s approach to its Corrective Action Plans (CAP) process through this lens of excellence and measure the maturity of the safety culture. To recap the progression, here are the five (5) levels:
- Ad-Hoc
- Managed
- Standardized
- Predictable
- Excellence
Using an organization’s approach to it’s CAP process, we can see where they lie on the path to SMS Excellence.
