These two (2) findings could almost be standard for most SMS assessments/audits. Two of the major failures in the implementation and day-to-day management of an immature SMS…
(emphasis by me)
Finding: Boeing primarily focused its SMS implementation efforts on safety risk management (SRM), which is only one fundamental pillar of the ICAO or Boeing SMS structure. To some extent, Boeing also focused on the pillar of safety policy. ICAO guidance offers SMS is intended to be implemented as an integrated structure. Successful implementation requires all pillars of the ICAO SMS structure, which are safety policy and objectives, safety risk management, safety assurance, and safety promotion. The Expert Panel observed that these pillars have not been fully implemented.
Finding: The Expert Panel found the complexity and amount of SMS documentation, the constant state of document changes, and the lack of clarity in the revision descriptions, creates employee confusion. This contributes to the delay and improper development of SMS at Boeing.
Recommendation to Boeing:
Mature all pillars of SMS.
Recommendations to Boeing:
Tailor documentation and processes associated with safety programs, so they are clearly understood and followed by employees at all levels of Boeing.
Leverage the knowledge, experience, and resources that are available within the various labor organizations represented at Boeing to help inform, mature, and tailor the documentation and processes associated with the safety programs. Also increase the labor organizations participation in safety-related activities at all levels of the organization.
https://www.faa.gov/newsroom/Sec103_ExpertPanelReview_Report_Final.pdf
