SMS Auditing: 1st Party, 2nd Party, 3rd Party
One of the more critical elements of an SMS is “auditing.” In the Plan-Do-Check-Act model, auditing falls within the “CHECK” function. I like to say it’s the element that keeps us honest and informed. And with that in mind, I break down my audits into three (3) layers: → 1st Party → 2nd Party →…...
