Most organizations espouse a variety of values, some of which are intrinsically contradictory, so new employees must figure out for themselves what is really rewarded – customer satisfaction, productivity, safety, minimizing costs, or maximizing returns to the investors. Only by observing actual promotions and performance reviews can newcomers figure out what the underlying assumptions are by which the organization works.
Source: Organizational Culture and Leadership, Fourth Edition, Edgar H. Schein, 2010
