Defending H. W. Heinrich’s work… The critical role of the front-line supervisor in safety

“A supervisor or a foreman stands upon the first rung of the executive ladder. Because of certain valuable personal qualities, he has been selected to direct the work of other employees. Unfortunately, in the average case, he enters upon this phase of work uninstructed in the art of executive leadership—and works into it so gradually that he may not realize that his functions as an executive have become markedly different from those of an employee without authority.

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