It is difficult for engineers to change human nature and therefore, instead of trying to persuade people not to make errors, we should accept people as we find them and try to remove opportunities for error by changing the work situation — that is, the plant or equipment design or the method of working. Alternatively, we can mitigate the consequences of error or provide opportunities for recovery.
Source: An engineer’s view of human error, Third edition, Trevor Kletz, 2001
