A friend in a new role asked me to engage in a recent discussion with his leadership team regarding goals and objectives. Next to leadership discussions, this is one of my favorite topics! The conversation prompted a reflection on how well they performed in prior years. They were quick to cite the decrease of NOV’s, “C “ft print, TRIR, DART and even the increase in the number of EHS observations conducted…one large international facility had even achieved zero injuries! While these are all admirable and absolutely worth celebrating, a single one-word question truly perplexed the team… How?
