Why Management MUST understand the differences between an ERRORS AND VIOLATIONS (Reason’s HF model)
Effective SMS implementation heavily depends upon a clear, mutual understanding of ERRORS and VIOLATIONS and the differentiation between the two. The difference between ERRORS and VIOLATIONS lies in INTENT. While an error is unintentional, a violation is a deliberate act or omission to deviate from established procedures, protocols, norms, or practices. Errors or violations may result…...
