Trust and respect permeate the organization. A high level of trust is established in the organization, fostered partly through timely and accurate communication. Differing opinions are encouraged, discussed, and resolved promptly and professionally. Employees are informed of the steps taken in response to their concerns. Attributes: Respect is Evident: Everyone is treated with […]
Decisions that support or affect safety are systematic, rigorous, and thorough. Crews are vested with the authority and understand the expectation to place the train in a safe condition when faced with unexpected or uncertain conditions. Senior leaders support and reinforce safety conservative decisions. Attributes: Consistent Process: Individuals use a consistent, systematic approach
Executives and senior managers are committed to safety in their decisions and behaviors. Executive and senior managers are the leading safety advocates and demonstrate their commitment in word and action. The safety message is communicated frequently and consistently as a stand-alone theme. Leaders throughout the organization set an example for living a life of
Communications focus on safety as a company value rather than a priority. Safety communication is broad and includes Service Unit-level communication, job-related communication, worker-level communication, equipment labeling, operating experience, and documentation. Leaders use formal and informal communication to convey the importance of safety being a personal value. The flow of information up the organization is
Individuals avoid complacency and continuously challenge existing conditions and activities to identify hazards and discrepancies that might result in error or inappropriate action. All employees are watchful for assumptions, anomalies, values, conditions, or activities that can adversely affect safety. Attributes: Safety is Recognized as Special and Unique: Individuals understand that humans are complex and
This is from the IAEA but can be applied to any high-risk operation. As safety professionals, we have seen all five of these phases, and many of us have lived through almost all of them! Knowing the challenges before allows us to formulate a better improvement plan. Knowing which phase your facility(s) is in is
If an organization stops searching for improvements and new ideas through benchmarking and seeking out best practices, it is in danger of no longer improving safety performance and culture. A learning organization will tap into the ideas, energy, and concerns of personnel at all levels of the organization and benchmark competitors and industries.
Organizations with good safety cultures consider failures and “near misses” as lessons that can be used to avoid more serious events. There is thus a strong drive to ensure that all events which have the potential to be instructive are reported and investigated to discover the root causes and that timely feedback is given on
Well-tested systems relying on in-depth defenses and supported by procedural requirements will protect employees and the public from OSH hazards. It is easy, therefore, for the workforce to develop the attitude that safe conditions are provided for them by others and that events at other plants are exceptional and isolated and could not occur at
Management systems require clearly written procedures that are fit for their purpose of controlling all aspects of safety. However, there is a great difference between having excellent procedures on paper and having procedures that are understood and applied consistently and conscientiously by all staff. There is a need for balance in the number and extent
To perform a safety culture survey, a business does not need to spend tens of thousands of dollars on some external consulting company. Here are just seven (7) questions that need to be asked and discussed at the highest levels of the organization. Get ready, as these will generate a lot of emotions as senior
Organizations typically go through several phases in developing and strengthening safety culture. The International Atomic Energy Agency (IAEA) identifies three (3) stages:
